Questions,
Answered

Frequently Asked Questions

Delivery

Orders are sent second class by Royal Mail, however if you wish to receive your order quickly you may opt for a next day delivery by courier at an extra cost.  During busy periods such as Christmas or unforeseen circumstances ie severe weather, postal strikes or Covid-19 your order may take a little longer so please be patient.  If you have not received your order within 10 working days please contact us.

Can I get a refund?

Yes you can on some products as long as they are in unopened packaging and are in a saleable condition.  Refunds are not possible on health and beauty products for hygiene reasons unless faulty.  Return postage is the responsibility of the buyer.

My question isn’t answered here, how can I contact you?

Please contact us by email in the first instance as we are not always able to answer the telephone and we will aim to get back to you as soon as we can.

What materials do you use in your products?

Most of the fabrics are either 100% cotton or have a very high cotton content.  We try to source fabrics from local suppliers to reduce our own personal carbon footprint and of course to help our local economy.

Some of my order is missing, what shall I do?

Please contact us by email in the first instance, as we are not always able to answer the telephone, and we will do our best to put it right.

I haven’t received my order, what shall I do?

Sometimes orders will be unavoidably delayed due to unforeseen circumstances or events outside our control.  Please be patient and leave 10 working days from the order date before contacting us.

How do I make changes to an order I’ve already placed?

Please email us with the necessary changes and if it is not too late to amend the order we will do so.

When will I receive my order?

Your order will be sent out by Royal Mail second class post.  If you would like your order sooner by courier please contact us for details.

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